Why Contact Me?
As an experienced IT consultant, I offer tailored solutions for individuals and small businesses. Whether you’re troubleshooting technical issues, managing Cloud platforms, or need advice on cloud, system, and network administration, I’m here to help. My goal is to provide efficient and reliable IT support that aligns with your specific needs.
How to Get in Touch
Fill out the contact form below with your details and inquiry. Please include as much information as possible so I can assist you effectively. Typical response times are within 24 hours on business days.
Services Offered:
- Remote Troubleshooting: Quick and effective solutions to IT issues without the need for on-site visits.
- Cloud Administration: Assistance with setting up, managing, and troubleshooting cloud-based services.
- IT Consultations: Personalized advice for optimizing your IT infrastructure.
- Local Onsite support Nashville TN.
Frequently Asked Questions:
- What is the typical response time?
- You can expect a response within 24 hours on business days.
- Can you assist with urgent technical issues?
- Yes, urgent support requests will be prioritized whenever possible.
- Do you offer consultations?
- Yes, I offer an initial 30 minute Free consultation to further understand your needs and provide next Steps.
Contact Next Steps
General Contact Information:
- Business Name: Sean Malloy IT Consulting
- Website: seanmalloy.com
- Primary Email: contact@seanmalloy.com
- Phone Number: (615) 852-8840 – Leave a detailed Message and good Number to Reach you at.
- Business Hours: Monday to Friday, 7:00 AM – 5:00 PM (Central Time)
Preferred Contact Methods:
- For General Inquiries: Use the contact form on the website or email Contact@seanmalloy.com.
- For Technical Support Requests: Submit a support ticket via the client portal on seanmalloy.com or the support form.
- For Consultation Scheduling: Use the online booking system on the website.
Response Time Guidelines:
- General Inquiries: Within 1 business day.
- Technical Support Requests: Within 4 business hours.
- Emergency Support (available for Pro Package clients): Immediate response via the dedicated support line.
Initial Consultation Process:
- Free 30-Minute Consultation: Schedule through the website.
- In-Depth Consultation: Fill out the Contact form with specific details about your IT needs.
- Follow-Up: You will receive a confirmation email with the scheduled date and time.
Client Support Agreement:
- Pro Package clients have a dedicated support number and priority response time.
- Standard and One-Time Service clients can reach support during business hours via email or phone.
Contact After-Hours Support:
- Available only for clients with active Pro Support Packages.
- Use the dedicated emergency line provided during on-boarding.
Service Feedback and Improvement:
- Client satisfaction surveys are sent after every major service interaction.
- Feedback can be submitted via the website or directly to info@seanmalloy.com.
Contact Escalation Process:
- In case of unresolved issues, clients can escalate by requesting a call with the lead consultant via the client portal or email.
Privacy and Data Protection:
- All communication is handled in compliance with data protection regulations.
- Client information is kept confidential and secure according to GDPR and industry standards.
- Privacy Policy