IT Support Packages & Services
Reliable IT Support Tailored for You and Your Business
Tech issues shouldn’t slow you down. My IT Support Packages & Services provide expert assistance to keep your devices, networks, and systems running smoothly—whether you’re an individual or a small business.
From troubleshooting everyday problems to proactive maintenance, I offer flexible support designed to fit your needs. No more wasted time searching for solutions or dealing with frustrating downtime—I’ve got you covered.
With my straightforward, no-contract monthly subscription model, you get consistent, reliable IT support without hidden fees. Whether you need help with software updates, security checks, or system optimizations, I provide clear, actionable solutions tailored to your unique setup.
Choose from Basic and Pro support plans, each crafted to offer the right level of assistance. Need something extra? My À La Carte options let you customize your support for added flexibility.
Stay productive and stress-free with expert IT support at your fingertips. Let’s simplify your tech so you can focus on what matters most. Get started today!
IT Support Packages & Services
Sean Malloy IT Consulting offers flexible IT Support Packages & Services tailored for individuals and small businesses. Our goal is to ensure seamless technology operations, reduce downtime, and enhance IT performance. Our comprehensive service packages are designed to meet the unique needs of professionals, remote workers, freelancers, and small business owners. Choose from tiered support packages or opt for one-time à la carte services based on your specific requirements.
Basic Individual Support Package
Perfect for remote workers, freelancers, and professionals who need reliable IT support without dealing with frustrating tech issues. Get fast, expert assistance to keep your devices running smoothly, your network secure, and your work uninterrupted.
Includes:
- Help Desk Support – Fast remote troubleshooting (up to 10 tickets per month) for software, connectivity, or configuration issues.
- Device Monitoring & Maintenance – Regular checks to prevent performance slowdowns and keep your system running at peak efficiency.
- Security Updates & Patch Management – Ensures your operating system and essential software are up to date and secure.
- Home Network Optimization – Assistance with Wi-Fi stability, router settings, and basic connectivity troubleshooting.
- Cloud Account Assistance – Microsoft 365 & Google Workspace setup, email management, and security settings.
- Personal IT Documentation – A dedicated record of your devices, configurations, and IT setup for streamlined support.
Pricing:
$75–$125 per user/month (varies based on the number of supported devices)
Additional Vendor costs for Backup, Advanced security tools and monitoring solutions.
Basic IT Support packages for Small Businesses
A cost-effective IT solution for small businesses that need consistent support, security updates, and network stability. Ideal for companies that want to keep employees productive and systems secure without hiring an in-house IT team.
Includes:
- Help Desk Support – Remote troubleshooting for business-critical IT issues (5 tickets per user per month).
- Device Monitoring & Maintenance – Routine health checks to prevent slow performance and ensure compliance.
- Security Updates & Patch Management – Keeps all workstations updated and protected against vulnerabilities.
- Basic Network Support – Wi-Fi optimization, router troubleshooting, and connectivity issue resolution.
- Cloud User Management – Microsoft 365 & Google Workspace user administration, email setup, and access control.
- Business IT Documentation – Organized records of company devices, software licenses, and network maps.
Pricing:
$100–$150 per user/month (varies based on the number of users and devices)
Additional Vendor costs for Backup, Advanced security tools and monitoring solutions.
Pro IT Support Package for Individuals
For professionals who rely on their devices for work and need a higher level of IT support, security, and proactive maintenance. Stay secure, avoid downtime, and get expert recommendations for optimizing your technology.
Includes:
- Everything in the Basic IT Support for Individuals
- Security Hardening of Endpoints – Manual review and configuration of OS and software updates, antivirus verification, and security best practices.
- Virtualization Assistance – Help with virtual machines (VMware, VirtualBox, or Proxmox) for testing, development, or sandboxing.
- Cloud Backup & Data Protection – Assistance with setting up OneDrive, Google Drive, or iCloud for automatic backups.
- Advanced Network Security – VPN setup, firewall configurations, and remote access security.
- Personal IT Consultation – One-on-one advice on hardware upgrades, software efficiency, and security improvements.
Pricing:
$150–$200 per user/month (depending on required services)
Additional Vendor costs for Backup, Advanced security tools and monitoring solutions.
Pro IT Support Packages for Small Businesses
A fully managed IT solution for small businesses that need advanced security, cloud management, and proactive IT support. Perfect for businesses that rely on secure, stable, and scalable technology to keep operations running smoothly.
Includes:
- Everything in the Basic IT Support for Small Businesses
- Server Management – Setup, maintenance, and security updates for Windows/Linux servers.
- Virtualization Support – Assistance with VMware, Proxmox, or KVM virtual environments for server and desktop virtualization.
- Advanced Cloud Administration – Comprehensive Microsoft 365, Google Workspace, or AWS management, including compliance configurations.
- Advanced Network Security – Firewall setup, VPN configurations, switch management, and secure remote access.
- Security Hardening of Endpoints – Manual security audits and best practice configurations for workstations.
- Proactive Monitoring & Alerts – Continuous RMM-based monitoring for system performance and security threats.
- Monthly IT Health Reports – Summary of patching, security updates, and overall system health.
Pricing:
$200–$250 per user/month (based on complexity and number of devices)
Additional Vendor costs for Backup, Advanced security tools and monitoring solutions.
Vendor and Additional Costs
In addition to the IT services provided by Sean Malloy IT Consulting, there are certain third-party costs associated with the implementation and maintenance of some services. These costs are billed directly by the vendor and are not included in the standard service packages. Understanding these costs is crucial when planning your IT strategy.
Cloud services are essential for businesses looking to enhance collaboration, data storage, and remote work capabilities. These services typically include software-as-a-service (SaaS) offerings, Infrastructure as a Service (IaaS), and platform as a service (PaaS) solutions. Below are the primary cloud subscriptions commonly used in IT environments:
Cloud Subscriptions:
- Microsoft 365: Offers business email, file storage, and productivity apps. Popular plans include Business Basic, Business Standard, and Business Premium. Pricing ranges from $5 to $20 per user per month. Visit Microsoft 365 pricing: Microsoft 365 Pricing
- Google Workspace: Similar to Microsoft 365, it provides integrated apps like Gmail, Drive, Docs, Meet, and more. Plans include Business Starter, Business Standard, and Business Plus, starting at $6 per user per month. Visit Google Workspace pricing: Google Workspace Pricing
- AWS/Azure: Cloud infrastructure services for hosting applications, storing data, and running virtual machines. AWS services include EC2, S3, and RDS, while Azure offers Virtual Machines, Blob Storage, and SQL Database. Costs vary based on resource usage. Visit AWS Pricing: AWS Pricing and Azure Pricing: Azure Pricing
- Backup and Storage: Services like AWS S3, Google Cloud Storage, or Microsoft OneDrive offer scalable storage solutions. Backup services often involve additional charges for storage capacity and data retrieval. Costs range from $0.023 per GB (AWS S3) to $1.99/month (OneDrive Personal).
To maintain cybersecurity and data integrity, reliable antivirus and backup solutions are essential. These solutions vary in terms of features, including real-time protection, malware detection, data recovery, and endpoint management.
Antivirus and Backup Solutions:
- Webroot: Offers fast, lightweight antivirus protection, typically costing around $30 per device annually. Visit Webroot: Webroot Antivirus
- Bitdefender: Comprehensive endpoint security with options for EDR and advanced threat protection. Costs range from $40 to $100 per device annually. Visit Bitdefender: Bitdefender Pricing
- SentinelOne: Provides autonomous endpoint protection with AI-driven threat detection. Typically used in enterprise environments. Pricing available on request. Visit SentinelOne: SentinelOne
- Acronis Backup: Comprehensive backup and disaster recovery solution, priced from $100 to $500 per server annually. Visit Acronis: Acronis Backup
- Veeam Backup: Enterprise-grade data protection for virtual and physical environments, priced per server or per VM. Visit Veeam: Veeam Pricing
- Datto: A business continuity and disaster recovery solution offering hybrid cloud backup, ransomware detection, and image-based backups for servers and endpoints. Datto solutions are ideal for MSPs and small businesses needing reliable, secure backup with quick recovery options. Pricing is typically available through authorized partners. Visit Datto: Datto Solutions
Hosting and Domain Fees:
Hosting and domain services are essential for establishing and maintaining a business’s online presence. These services typically include domain registration, web hosting, SSL certificates, and DNS management.
- Domain Registration: Managed through registrars like GoDaddy, Namecheap, or Google Domains. Costs typically range from $10 to $30 per year per domain. Visit GoDaddy: GoDaddy Domains, Namecheap: Namecheap Domains, and Google Domains: Google Domains
- Web Hosting: Providers like Hostinger, SiteGround, and AWS offer various hosting options, from shared hosting to VPS and cloud hosting. Pricing ranges from $5 to $50 per month for standard plans. Visit Hostinger: Hostinger Hosting, SiteGround: SiteGround Hosting
- SSL Certificates: Secure data transmission via HTTPS. Free options include Let’s Encrypt, while premium SSL certificates (e.g., DigiCert) can cost between $50 and $300 annually. Visit Let’s Encrypt: Let’s Encrypt, DigiCert: DigiCert SSL
- DNS Management: Often included with hosting services. Advanced configurations may require additional fees. Cloudflare offers a free tier for basic DNS management. Visit Cloudflare: Cloudflare DNS
Vendor and additional costs are integral to IT service implementation.
Planning for these expenses helps ensure that your business remains operational and secure. Contact Sean Malloy IT Consulting for tailored solutions and assistance with vendor cost management.
À La Carte Add-ons
As your Business grows I provide a la cart services to help you expand. Only pay for what you need.
Includes:
- Additional Support Tickets: $50 per hour per ticket for IT remote assistance.
- Onsite Support (Nashville, TN): $100–$150 per visit, depending on the complexity of the issue.
- Security Hardening: $50 per device, focusing on endpoint protection and system optimization.
- Cloud Backup Setup: $150 per instance, including data retention policy configuration and automated backup scheduling.
- VPN Configuration: $100 per network, including secure remote access setup and firewall integration.
- Device Setup and Configuration: $75 per device, including software installation, security settings, and user account configuration.
- Data Recovery and Restoration: Starting at $200, for non-hardware failures, including file recovery and data integrity checks.
- Email and Account Setup: $50 per account, including secure configuration and mailbox optimization.
- Network Optimization Audit: $150, including router configuration, Wi-Fi stability assessment, and bandwidth management.
- System Performance Tune-Up: $100 per device, focusing on removing bloatware, optimizing startup processes, and enhancing speed.
- Mobile Device Management (MDM) Setup: $100 per device, including policy enforcement and security configuration.
- Software Installation & Configuration: $50 per application, including license validation and optimization.
- Endpoint Encryption Setup: $100 per device, configuring BitLocker or FileVault for secure data protection.
Additional Vendor costs for Backup, Advanced security tools and monitoring solutions.
Why Choose Me?
I take pride in delivering reliable and straightforward IT solutions. With my experience and dedication, you can trust that you’ll receive the best support for your tech needs every time.
I understand that technology can be overwhelming, which is why I focus on providing practical solutions that work for you. With personalized service and a passion for helping others, I am committed to making your IT experience smooth and stress-free.
Years of Expertise
Fast Response Times
Top Customer Ratings
Dedicated Support
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Ready to enhance your tech experience? Reach out today, and let’s find the perfect solution for you!